Return & Exchange Policy – MZDIFootwear

At MZDIFootwear, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a simple and smooth return or exchange process.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

The product delivered is damaged, defective, or incorrect.
The request is made within 7 days of receiving your order.
The product is unused, unworn, and in original condition.
All original packaging, tags, and accessories are included.

2. Items Not Eligible for Return

The following items cannot be returned or exchanged:

Used or worn items
Items without original packaging
Sale or discounted items (unless defective)
Customized or special-order items

3. Return & Exchange Process

Step 1: Submit a Request

Your order number
Reason for return/exchange
Clear product photos

Step 2: Approval

Our support team will review your request and respond within 24–48 hours.

Step 3: Send the Product Back

After approval, send the product back to our return address.
(Return shipping charges may apply unless the mistake is from our side.)

Step 4: Refund or Exchange

Once we receive and inspect the item:

Exchanges will be processed within 2–4 days
Refunds (store credit or bank transfer) will be processed within 3–5 business days

4. Refund Options

We offer the following refund methods:

Store Credit (Fastest)
Bank Transfer Refund

5. Order Cancellation

Orders can be cancelled before shipment.
Once shipped, the order cannot be cancelled—you may apply for a return or exchange instead.

6. Contact Information

For returns or exchanges, please contact us at:

📞 WhatsApp: [+92 303 4606760]
📍 Shop Address (Rawalpindi): [Shop # M121 Mezzanine Floor Midway Centrum Shopping Mall 6th Road Murree Road Rawalpindi, Pakistan.]